Terms and Conditions of Sale

The products purchased on flaviapalombo.it are sold directly by Flavia Palombo (Tax Code and VAT number 08112351211). 6 September 2005 n. 206 and Legislative Decree 9 April 2003 n. 70.
Customers are advised to read the General Conditions each time they visit the flaviapalombo.it site.
The validation of the order will have the value of acceptance of the General Conditions, without any possible recourse.
By accessing the Site , the Customers undertake to respect the General Conditions and the Conditions of Use detailed on the same.
All commercial relations between Flavia Palombo and the Customers are governed exclusively by the following general conditions of sale, excluding any other agreement, if not agreed in written form. Even placing an online order implies full acceptance of the following conditions.

Orders can be executed via the Internet on the Website: www.flaviapalombo.it 24 hours a day and 7 days a week.

All sales prices indicated on the Site are expressed in euros and are considered VAT included.
Prices do not include delivery costs.
Delivery costs delivery in Italy are always charged to the Customers and are invoiced at the end of the order as a supplement to the selected products.
Despite the commitment, we cannot exclude that on rare occasions a different price than the actual one is indicated by mistake. We will always check the correctness of prices during the order verification process and subsequent shipment of the products. If, due to misunderstandings, the price indicated on the site should be lower than the correct sale price of a product, we will contact you to check whether you still want to purchase the product at the correct price. Otherwise, the order will not be accepted.

Shipping costs are free for all purchases in Italy.
Upon arrival of the material, the customer undertakes to collect it.
If the recipient is not present at the time of delivery, the courier will leave a notice and attempt delivery the next day.

We remind Customers that couriers carry out the transport and delivery of products only on weekdays.

In the event that the order has not been delivered on time, Flavia Palombo can, at the request of the Customers, investigate the reasons for this delay.
During this period (about 15 days) it will not be possible to proceed with the refund or to a new shipment of the order.

In the event that the delivery is not successful, after 5 days without receiving information from the recipient, the goods will return to the sender and the amount will be credited, withholding the cost of shipping.

What to do on delivery:
1. Check that the package is in good condition and that the packaging (cardboard and adhesive tape) has not been tampered with;
In case of non-compliance or apparent damage:
1. Refuse the delivery and fill in the acceptance form indicating the problem encountered;
2. Return the package to the courier;
3. Send a report to Customer Service at servizioclienti@flaviapalombo.it describing what happened in the following 48 hours indicating the order number.
To allow Flavia Palombo to contact them in case of need, Customers are requested to indicate :
1. A working e-mail address
2. A landline phone number
3. A mobile phone number

Flavia Palombo offers its customers the following payment options: PayPal, Credit Card and Bank Transfer.
All data transmitted is encrypted and transmitted directly to secure server.
Nobody, not even Flavia Palombo, is able to know the details of the credit cards used, as the data is decrypted by the bank under the authorization of your credit card company only at the time of the transaction.
Furthermore, this information will never be reused except to issue the relative refunds in the event of any returns.

Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without no penalty, except as indicated below:

The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product;
The purchased good must be intact and returned in its original packaging, complete in all its parts, including packaging and any documentation;
By law, the costs shipping costs relating to the return of the goods are charged to the customer;
The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
In case of damage to the goods during transport , Flavia Palombo will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods (if insured); Flavia Palombo is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
For a refund in money, if the original shipment had been discounted, if the amount of the products still in your possession after the return no longer meets the conditions for being entitled to free shipping, the cost of shipping will be deducted from the refund amount. Regardless of the refund method chosen, any discount applied to the order resulting from the use of other Discount Coupons may be deducted from the amount of the returned products, in whole or in part.
Flavia Palombo reserves the right to cancel and refund the totality or partiality of the customer's purchase order without the need to provide explanations.
Flavia Palombo reserves the right not to accept the Order, or to withdraw from the finalized sales contract, promptly informing the Customer to the e-mail address indicated in the Order
To exercise this right, the customer must send Flavia Palombo a communication to that effect within 14 working days from the date of receipt of the goods.

N.B. Orders for items personalized in the choice of initials, or made to measure cannot be returned and therefore there is no refund.

Flavia Palombo will refund the customer the full amount already paid, within 14 days of returning the goods, by means of a reversal of the amount charged to the credit card or Paypal account.

The right of withdrawal is totally lost, for lack of the essential integrity of the goods (packaging and / or its contents), in cases where Flavia Palombo ascertains:

The lack of the original packaging and / or packaging;
The absence of integral elements of the product (accessories, parts, etc ..);
The damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, Flavia Palombo will return the purchased good to the sender, charging the shipping costs to the sender. post-refund order no longer meets the conditions of free shipping, the value of the shipment will be canceled from the amount to be refunded.


To return a product download the form to replace or return the product.

The form must be completed in its entirety and inserted in the package upon return.
Make sure to ship the item in its original packaging, including the original label / tag in the case of clothing items and with the box in the case of footwear.

Send the package to the following address:

80121 NAPLES

Flavia Palombo, after receiving the product and verifying its integrity, will refund the customer only the price of the product.

These General Conditions are governed by Italian laws.
The Municipality of Naples.

The company reserves the right to modify the aforementioned conditions of sale in the future.